Services Provided

• HGA delivers private and group goalkeeper coaching to develop skills, confidence, and performance.

• Sessions are conducted with due care and skill, consistent with obligations under Australian Consumer Law (ACL).

• Training blocks and holiday clinics are delivered within a reasonable timeframe as advertised.

Payments & Bookings

• All bookings must be confirmed through HGA’s booking system

• Payment is required at the time of booking unless otherwise agreed.

• Pre-paid session blocks must be used within the period specified at purchase (e.g., 10-session blocks within the 10 weeks).

Cancellations & Refunds

Weekly Training Sessions

• Participants may cancel or reschedule up to 48 hours prior without penalty.

• Cancellations within 48 hours or non-attendance will result in the session being forfeited.

• No refunds or credits will be issued unless there are exceptional circumstances (e.g., medical emergency), at HGA’s discretion.

Holiday Clinics & Special Events

• Cancellations must be made at least 5 days prior to receive a refund or credit.

• Cancellations within 5 days will result in the fee being forfeited.

• Non-attendance without notice will be treated as a forfeited booking.

Cancellations by HGA

• If HGA cancels a session, participants will be offered:

  • A rescheduled session, or

  • A credit towards future training, or

  • A refund (except in the case of the block session clause below).

Block Sessions (10-Session Packages)

• HGA strives to deliver all sessions in a block.

• HGA reserves the right to cancel up to one session per 10-session block, with remedy limited to a make-up session or credit (no refund).

• If more than one session is cancelled per block, participants are entitled to a refund, reschedule, or credit, in line with ACL rights.

Ordering & Payment

• All merchandise purchases must be paid in full at the time of order, unless otherwise agreed.

• Prices include GST (if applicable) and are listed in Australian Dollars.

Delivery & Collection

• Products may be collected at training sessions or shipped to an agreed address (shipping fees may apply).

• Delivery times will be advised at the time of purchase.

Returns & Refunds (ACL-Compliant)

• Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product is:

  • Faulty or defective

  • Not as described or advertised

  • Unfit for purpose

• Refunds are not provided for:

  • Change of mind

  • Wrong size chosen (unless exchange is available)

  • Normal wear and tear from sporting use

Exchanges

• Exchanges for size may be available if the product is unworn, unused, and in its original packaging, subject to stock availability.

• Customers are responsible for return postage unless the product is faulty.

Health & Safety

• Participants must disclose any relevant medical conditions prior to training.

• Players must wear suitable clothing and equipment (goalkeeper gloves, boots, shin pads).

• Parents/guardians are responsible for supervising children before and after sessions.

• Football carries an inherent risk of injury. While HGA takes all reasonable precautions, participation is at the player’s own risk.

• HGA cannot exclude liability for injuries caused by negligence, consistent with ACL.

Media & Privacy

• Photos and videos may be taken during sessions for coaching and promotional purposes.

• Parents/guardians may opt out by notifying HGA in writing.

• Personal and medical information collected will be kept secure and used only for booking, training, sales, and safety purposes.

Minors

• Participants under 18 must have a parent/guardian complete the booking on their behalf.

• Consent is required for participation, medical disclosure, and (if applicable) media use

Complaints & Disputes

• Concerns should be raised directly with HGA staff for resolution.

• If a matter cannot be resolved, participants and customers retain their rights under the Australian Consumer Law, including escalation to NSW Fair Trading or the equivalent regulator.

Agreement

By booking or purchasing from Hunter Goalkeeping Academy, you confirm that you:

• Have read, understood, and agree to these Terms & Conditions.

• Accept the cancellation, refund, and returns policies.

• Acknowledge the risks associated with football participation.

• Provide accurate personal and medical information for safety purposes.